AutomationITIL

Automation ITIL

Some areas of Service Management are too resource intensive to be performed effectively without automation. Each tool for the automation of Service Management has advantages and disadvantages but Automation ITIL is still recognized as vital.

It is necessary to ensure that the combination of technology, processes and people are integrated and meet the needs of the Customers. Remember, Automation ITIL should be used to enhance Service Management, not replace it.

The object of Service Level Management is to maintain and gradually improve business aligned IT service quality, through a constant cycle of agreeing, monitoring, reporting and reviewing IT service achievements and through instigating actions to eradicate unacceptable levels of service. Ultimately this leads to Automation ITIL. Let’s see how?

Service Level Management is responsible for ensuring that the service targets are documented and agreed in Service Level Management and monitors and reviews the actual service levels achieved against their SLA targets.  Service Level Management should also be trying to proactively improve all service levels within the imposed cost constraints.  Service Level Management is the process that manages and improves agreed level of service between two parties, the provider and the receiver of a service.

Service Level Management is responsible for negotiating and agreeing service requirements and expected service characteristics with the Customer, measuring and reporting of Service Levels actually being achieved against target, resources required, and cost of service provision.  Service Level Management is also responsible for continuously improving service levels in line with business processes, with a SIP, coordinating other Service Management and support functions, including third party suppliers, reviewing SLAs to meet changed business needs or resolving major service issues and producing, reviewing and maintaining the Service Catalogue using Automation ITIL tips and techniques.