DefinitionITIL

Definition ITIL

It is not very hard to find Definition ITIL, especially in the current IT world. Let’s see the Definition ITIL. ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management. ITIL provides the foundation for quality IT Service Management. The widespread adoption of the ITIL guidance has encouraged organizations worldwide, both commercial and non-proprietary, to develop supporting products as part of a shared ‘ITIL Philosophy’.

Definition ITIL: The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective. Within these a variable number of very specific disciplines are described. Although the UK Government actually created ITIL via the CCTA, it is rapidly being adopted across the world as the standard for best practice in the provision of IT Service. Although ITIL covers a number of areas, its main focus is certainly on IT Service Management (ITSM).

Definition ITIL: ITIL is the IT Infrastructure Library and ITIL® is a Registered Trade Mark and a Community Trade Mark of the Office of Government Commerce.  Developed in the late 1980′s by the CCTA (now the OGC), by the mid 1990′s it had become the world-wide de facto standard in service management.  ITIL has become very popular as it is a public domain framework which is scaleable.  Very large organizations, very small organizations and everything in between have implemented ITIL processes.  ITIL focuses on best practice, and as such can be adapted and adopted in different ways according to each individual organizations needs.  So let’s see Definition ITIL and what is it?

ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. The United Kingdom’s Central Computer and Telecommunications Agency (CCTA) created ITIL in response to the growing dependence on Information Technology to meet business needs and goals. ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.  ITIL is organized into sets of texts which are defined by related functions: service support, service delivery, managerial, software support, computer operations, security management, and environmental. In addition to texts, ITIL services and products include training, qualifications, software tools, and user groups such as the IT Service Management Forum (itSMF), all of which you can find details of on this website.

While owned by the CCTA since the mid-1980s, ITIL is currently maintained and developed by the Office of Government Commerce. The Service Management section of ITIL is made up of eleven different disciplines, split into two sections, Service Support and Service Delivery:

Service Support

• Configuration Management
• Change Management
• Release Management
• Incident Management
• Problem Management
• Service Desk

Service Delivery

• Service Level Management
• Capacity Management
• Financial Management for IT Services
• Availability Management
• IT Service Continuity Management