ITILCertification

ITIL Certification

There are two types of ITIL Certification. The first type of ITIL Certification is a certification of the personnel. The three levels of personnel ITIL certification are foundation (general ITIL knowledge), practitioner (specific knowledge on an ITIL discipline), and manager (specific knowledge on how to manage all the ITIL disciplines). The Examination Institute for Information Sciences conducts these ITIL Certifications.

The second type of ITIL Certification is the PinkVerify™ certification offered by Pink Elephant, Inc. The following is a quote from their web site at www.pinkelephant.com, “If you see the PinkVerifyTM logo associated with any specific IT Service Management software toolset, it means that it has been objectively assessed according to the criteria specified by the OGC and certified by a qualified Pink Elephant IT Service Management Consultant, as meeting the minimum functional requirements to support the ITIL framework.”.

While the PinkVerify process has certified several tools by way of ITIL Certification in different ITIL disciplines, they have yet to publish ITIL Certification guidelines or certify tools in the ITIL capacity management discipline.

Let’s see various type of ITIL Certification:

Foundation ITIL Certification: This is designed to provide a foundation level of knowledge in IT Service Management. It is aimed at all personnel who wish to become familiar with the best practices for IT Service Management, as defined in the ITIL guidelines. In particular, it enables people to understand the terminology used within the ITIL approach. The ITIL Certification qualification can be gained by taking a short multiple-choice exam, at the end of a three-day course.

Practitioner’s ITIL Certification: This is aimed at those who are responsible within their organization for designing specific processes within the IT Service Management discipline, and performing the activities that belong to those processes. While the Manager’s Certificate focuses on managing ITIL-based solutions across the breadth of Service management subjects, the Practitioner’s Certificates focus on the depth of understanding and application of those subjects, treating each subject as a specialization. This specific discipline ITIL Certification qualification can be gained after attending a three-day practitioner’s course and by passing in-course assessments and a case study based multiple-choice exam.

Manager’s ITIL Certification: While the Foundation Certificate is primarily focused on understanding the terminology and the Practitioner’s Certificates on the processes in a specific area, the Manager’s Certificate is aimed at those who need to demonstrate a capability of managing ITIL-based solutions across the breadth of the Service Management subjects. This certificate qualification can be gained by passing two three-hour written exam papers after the attendance of an accredited ten day training program.