ITIL Compliance

 

Moving Toward ITIL Compliance: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT Service Management in the world. ITIL provides a comprehensive and consistent set of best practices promoting a quality approach to achieving business effectiveness and efficiency in the use of IT systems. The aim of ITIL is to provide a reliable and proven best practice to an organization that underpins the processes of an organization which will improve the quality of service whilst maintaining or reducing costs. The core of ITIL is the configuration management database and its main goal is to provide a solution that can “identify, control, maintain and verify the IT assets” (ITSMF) that are within an organization. So more and more organizations are moving towards ITIL Compliance!

 

Used by many hundreds of organizations around the world, a whole ITIL philosophy consists of methodologies giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations’ growing dependency on IT and embodies best practices for IT Service Management.

 

More and more major organizations around the world are adapting to ITIL standards and moving towards ITIL Compliance. This includes leading corporations such as Microsoft, HP, and BHP, as well as government departments. Many are demanding that their IT providers are ITIL compliant.

 

This means your services – even non-core services – need to follow ITIL, otherwise they don’t get a look-in. Unfortunately, ITIL compliance can be a costly proposition. Accreditation is $12,000 per person! That’s a lot of money when it’s not your core business. Most businesses are finding it easier and more cost-effective to outsource the non-core, ITIL services.

 

The role of Technology in ITIL Compliance: A comprehensive IT asset management database that provides a level of accuracy that is unparalleled in the industry. If an asset management solution is to be the focal point of all asset data, then the information and decisions based upon the information that is gained from this database is only as good as the level of accuracy of real time information.

 

The importance of Processes in ITIL Compliance: Processes are incorporated within technology to provide strategy, scope and objectives that are applicable to maximizing the asset management process.

 

An ITIL Compliance Assessment Kit: This is a comprehensive Excel based questionnaire set, designed to help assess the compliance position with ITIL and identify which areas are in need of some attention with respect to best practice.

 

SLM Software and ITIL Compliance: ITIL (the IT Infrastructure Library) is a widely accepted approach to IT service management. ITIL provides a comprehensive and consistent set of best practices for IT service management, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.

 

ITIL is based on the collective experience of commercial and governmental practitioners worldwide. This has been distilled into one reliable, coherent approach, which is fast becoming a de facto standard used by some of the world’s leading businesses.  Our SLM software solution at ITILSurvival.com is compliant with the ITIL standard. Guarantee is provided with predefined Catalog and SLA template based on ITIL, which can be customized according to the organization specific needs.

 

Advantages of ITIL Compliance: Buying a support framework is a major financial and operational investment. Because the support solutions available are so customizable, by conforming to ITIL guidelines IT professionals will be confident of getting the highest return on their investment. The IT Service Management Forum (itSMF), an independent user group dedicated to IT Service Management, recently conducted a survey of 100 FTSE500 organizations. The results show that 80% of companies using an ITIL based framework for their service management saw a positive shift in the ‘service management culture’ and 70% of ITIL users pass on the ‘best practice’ benefits to their customers.

 

It is difficult to define what is meant by ITIL compliant. A tool with three modules for three ITIL processes meets a different level of ITIL compliance compared to a competing tool which supports the same processes, but has also integrated those according to ITIL’s definition. Based on the reasoning above, it will be difficult for the ITSMF organization to qualify tools as ITIL compliant or not and not lose its independent status. If you want to find out more information about ITIL compliance procedure or want to become ITIL compliant company and need help then please visit.

  

Any organization considering implementing ITIL as a “best practice” discipline and moving towards ITIL Compliance needs to start with the task of implementing a configuration management database. Itilsurvival.com with its solution based approach and enterprise class tool set helps you achieve an essential building block in this important first step.

 

We can help you become ITIL compliant without the expense of accreditation. We can either consult on ITIL best practice, or we can offer a whole range of ITIL compliant managed services. You choose the arrangement that suits your business. All of our service managers are ITIL accredited and our Managed Services Division has been practicing ITIL for many years. For details, contact: http://www.itilsurvival.com/

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