ITILConference |

ITIL Conference

There are many ITIL Conferences around the world, chances are there one such ITIL Conference and workshop is being organized in your vicinity. We are discussing few such ITIL Conferences in the following pages.

IT Infrastructure Management Conference & Expo: If you are a CIO, IT director, service management executive or help desk manager or director who has recognized the increasing need for integration and communication between IT infrastructure management and service management, then the IT Infrastructure Management Conference & Expo is the forum for you.

If you are interested in implementing best practices in your IT and service management organizations utilizing the ITIL (IT Infrastructure Library) framework, then this ITIL Conference is definitely for you! This uniquely focused conference and exhibition will create a forum for sharing and learning from the best minds in the industry and from each other. This ITIL Conference and expo is specifically targeted at those who support, manage, or operate within an IT infrastructure.

The ITIL Conference Program will cover all aspects of IT processes, IT infrastructure management, and IT service management. In addition, there will be a significant focus on ITIL definitions of processes for service management and service delivery, and the people, process, and technology issues involved in building and maintaining a world class IT infrastructure. The ITIL Conference will feature world-renowned keynote speakers including leading industry analysts, consultants, and senior-level practitioners.

Who Should Attend?

IT Directors
CIOs
Service Management
Senior Help Desk Analysts
Support Center Managers
Anyone involved in IT operations who is charged with implementing best practices

What You Will Learn:

How to support new trends – such as the emerging mobile enterprise, distributed work environments, globalization, cross-platform technology deployments
How to achieve integrated service management
How to lower TCO
How to measure, communicate, and improve the ROI on your technology investments
How to integrate technologies, tools and processes
How to better align your IT operations with your organization’s overall business objectives

Providing excellent service is not just a matter of the technologies that have been deployed, but whether they are supporting the business as a whole so that it can run smoothly and efficiently. Attendees of this ITIL Conference will learn how to help improve business productivity and profitability through better alignment of the IT function with the overall organization’s objectives.

Another such ITIL Conference was “IT Service Management – What is it?” organized by

itSMF USA and Jupitermedia. A day dedicated to ITSM and ITIL awareness. What exactly is IT Service Management? What does the IT Infrastructure Library (ITIL) do and how can it help my organization? Attend the Pre-Conference Day on Monday, February 2nd and got the answers to these questions and a whole lot more.

Learned from experts on why they chose the ITIL framework to help their IT Service Management improvement programs, their success and lessons learned. Came away from this day with an understanding of why the IT Infrastructure Library was created, how it was improved upon, and how it will be updated. Many also had a better understanding of its role throughout organizations both public and private and around the world.

Some of the topics which were discussed in this ITIL Conference were:

ITIL – Past, Present and Future: In the second half of the 1980s, the UK government concluded that, while strong methods existed for the development of IT systems, there was little non-proprietary advice available for the management of IT services. It therefore set about creating a body of ‘best practice’ guidance for the live running of services, which it called ‘The IT Infrastructure Library’.

itSMF Executive Overview: This Executive Overview of IT Service Management, presented by the itSMF (IT Service Management Forum), provides the attendee with a high level introduction to what it takes for an IT organization to achieve business and IT alignment, repeatable processes and demonstrable IT service value. It introduces the basic concepts of IT Service Management as described within the IT Infrastructure Library (ITIL). It focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships and workflows. After attending this session attendees will understand how ITIL can improve IT operations.

ITIL and Government – Lessons Learned: Presentations by the following speakers during the ITIL Conference:

• Judith Alvarado, Change Coordinator, USDA National Information Technology Center

• Maria Ritchie, Manager of IT Service Management, Ontario Justice Enterprise

• Aaron Cheng, Director of IT Systems, Hydro One Telecom, Canada

• Dr. D. Akira Robinson, Computer Scientist, Department of the Navy

Taking ITIL out of the books and into strategy and action: In this truly experiential based session, Maria discusses how using ITIL changed the IT focus of the Ontario Justice Enterprise (Ministry of Public Safety and Security and the Ministry of Attorney General) from system-based to service-management based. The Enterprise consists of approximately 1,000 locations with over 25,000 end users. She also uses illustrates what went well, what didn’t and what went wow! Maria will share her approach to making service management a true reality, not just during implementation but also on an ongoing basis. Maria Ritchie, Manager of IT Service Management, Ontario Justice Enterprise.

What route should you take to implement ITIL? The presentation will explore various approaches of using technologies to implement the ITIL processes – What are the considerations? What are the strategies to handle the legacy and existing systems? The pros and cons of these approaches as well as potential pitfalls will be discussed. Staff is another key factor to the success. How do you manage their expectations? More importantly, how to involve them? Aaron Cheng, Director of IT Systems, Hydro One Telecom, Canada.

ENTERPRISE NMCI: Forward to the Past & Back to the Future (Computer Scientist’s Log, Grid Date 2024.02.03: Lessons to be Learned – Reflections on Processes of the Enterprise.): Forward to the Past, twenty years & the day before yesterday, Dr. Robinson will take us on a visual tour of NMCI Circa 2004.02.01. Dr. Robinson will discuss several vital lessons THAT WERE learned Circa 2004: comprehending NMCI as an Enterprise; complete commitment to an IT Standard; acceptance of the rigor & discipline necessary to build & document repeatable & scalable processes & procedures; acknowledgement of the need to strive towards Enterprise Operational Process (EOP) integration; & comprehension of the inherent systemic nature of Enterprise Operational Processes (EOP).