Save time, empower your teams and effectively upgrade your processes with access to this practical Captive service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Captive service related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Captive service specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Captive service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 691 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Captive service improvements can be made.
Examples; 10 of the 691 standard requirements:
- Do we effectively measure and reward individual and team performance?
- Is the performance gap determined?
- What are your current levels and trends in key measures or indicators of Captive service product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
- How will new or emerging customer needs/requirements be checked/communicated to orient the process toward meeting the new specifications and continually reducing variation?
- Do you monitor the effectiveness of your Captive service activities?
- What do we want to improve?
- Does Captive service analysis show the relationships among important Captive service factors?
- Who uses our product in ways we never expected?
- How is the team tracking and documenting its work?
- What is the implementation plan?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Captive service book in PDF containing 691 requirements, which criteria correspond to the criteria in…
Your Captive service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Captive service Self-Assessment and Scorecard you will develop a clear picture of which Captive service areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Captive service Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Captive service projects with the 62 implementation resources:
- 62 step-by-step Captive service Project Management Form Templates covering over 6000 Captive service project requirements and success criteria:
Examples; 10 of the check box criteria:
- Procurement Audit: Is confidentiality guaranteed during the whole process?
- Probability and Impact Assessment: Do the requirements require the creation of new algorithms?
- Lessons Learned: What are your lessons learned that you will keep in mind for the next Captive service project you participate in?
- Executing Process Group: Specific – Is the objective clear in terms of what, how, when, and where the situation will be changed?
- Procurement Audit: Has the expected benefits from realisation of the procurement Captive service project been calculated?
- Risk Management Plan: Market risk -Will the new service or product be useful to the organization or marketable to others?
- Procurement Audit: Are review meetings organized during contract execution and do they meet demand?
- Risk Audit: To what extent are auditors effective at linking business risks and management assertions?
- Stakeholder Management Plan: Are updated Captive service project time & resource estimates reasonable based on the current Captive service project stage?
- Schedule Management Plan: Are all activities captured and do they address all approved work scope in the Captive service project baseline?
Step-by-step and complete Captive service Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Captive service project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Captive service project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Captive service project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Captive service project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Captive service project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Captive service project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Captive service project with this in-depth Captive service Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Captive service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Captive service and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Captive service investments work better.
This Captive service All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.