To improve application management, product development, and create a leaner business model, business processes must be understood from an end-to-end, customer-centric perspective in order to… Read More »eTOM: What type of information needs to be communicated?
Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Hence, it is the means of addition, modification or removal of anything that could have an effect on IT services. Multiple Service Itil includes a… Read More »Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Hence, in process of providing resolution to any of the reported problems, the problem management team has to work side by side with the service… Read More »Service Transition: What is your primary tool for change management?
Moving to the cloud means protecting sensitive workloads while achieving and maintaining compliance with complex regulatory requirements, and guidelines, it requires the ability to access… Read More »Compliance Management: Is the enterprise in compliance with regulatory requirements?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
Effective change management results in risk reduction, cost optimization and faster time to market, for operations to run smoothly throughout the change process, also, it… Read More »Change Advisory Board: How are changes implemented and evaluated?
Be sure to use the learning from your evaluation activities to improve the next round of the planning of your customer service management system, applying… Read More »eTOM: Is modelling being used to ensure that the design meets capacity needs?
According to the official ITIL site, it is the most widely accepted approach to IT service management in the world, information security means protecting information… Read More »ISO 20000: Is the market really aware of the ITIL framework and the ISO 20000 standard?
Change management, through change authorization to ensure the integrity of live services, priority is based on impact and urgency, and is used to identify required… Read More »Change Advisory Board: What is your proactive problem management?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, honor is a… Read More »eTOM: What service goals should you have?