Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?
The Art of Service
ServiceNow is a cloud solution company which is used for process automation, IT service management, IT operation management and IT business management. Who Asset requests… Read More »ServiceNow: How does it service management contribute to the quality of it service provision?
Operational Readiness Review: Does the service use only standard supporting systems and tools that are considered acceptable?
Before reopening operations, an employer which is permitted to commence operations during lockdown must develop a plan for the phased in return of their workers… Read More »Operational Readiness Review: Does the service use only standard supporting systems and tools that are considered acceptable?
A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific… Read More »Service Transition: Which business process are linked to the AS-IS and TO-BE system landscape?
Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or… Read More »eTOM: Are there any existing quality management methods you can utilize?
Possibly one of the most under-utilized strategies for embedding sustainability in your business is the establishment of a green team, in entrepreneurship and strategic management… Read More »Service Transition: Does your organization have a Green-IT policy?
Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses, itil access management is the process… Read More »IT Service Desk: Which itil process has responsibility in preventing unauthorized access to data?
Having an efficient ITIL service desk enables you to manage and quickly respond to problems and incidents using service desk software, operational functions when implied… Read More »IT Service Desk: Which itil process has objective?
To improve application management, product development, and create a leaner business model, business processes must be understood from an end-to-end, customer-centric perspective in order to… Read More »eTOM: What type of information needs to be communicated?
Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Hence, it is the means of addition, modification or removal of anything that could have an effect on IT services. Multiple Service Itil includes a… Read More »Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?