Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or… Read More »eTOM: Are there any existing quality management methods you can utilize?
To improve application management, product development, and create a leaner business model, business processes must be understood from an end-to-end, customer-centric perspective in order to… Read More »eTOM: What type of information needs to be communicated?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
Be sure to use the learning from your evaluation activities to improve the next round of the planning of your customer service management system, applying… Read More »eTOM: Is modelling being used to ensure that the design meets capacity needs?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, honor is a… Read More »eTOM: What service goals should you have?
Itil service strategy – specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and… Read More »eTOM: Which stage of the service lifecycle is most concerned with defining policies and objectives?
Quality engineering: Has ITIL made you more conscious of satisfied users and delivering quality services?
Hi-tech advancement, quality and customer satisfaction are the key tools which have helped you to scale new heights of success, lead a project team in… Read More »Quality engineering: Has ITIL made you more conscious of satisfied users and delivering quality services?
Operational Readiness Review: Does your organization appear to resist change or is it constantly evolving?
By constantly being aware of how employee actions and outcomes affect others as well as overall company productivity, the inevitable small changes throughout organizations can… Read More »Operational Readiness Review: Does your organization appear to resist change or is it constantly evolving?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »ISO 20000: When implementing ITIL in your organization, how do you implement risk management?
ETOM service management (itsm) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented eTOM services, covering economic… Read More »eTOM: What it services are your business processes dependent on?