Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or… Read More »eTOM: Are there any existing quality management methods you can utilize?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
Be sure to use the learning from your evaluation activities to improve the next round of the planning of your customer service management system, applying… Read More »eTOM: Is modelling being used to ensure that the design meets capacity needs?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, honor is a… Read More »eTOM: What service goals should you have?
Generally, service credits are set-off (credited) against the fees otherwise payable to the supplier, the service levels and service credits can form part of the… Read More »Service Level Agreements: Are there potential conflicts in fulfilling service level commitments?
Transition planning and support considers all aspects of a new or changed service design, makes plans for transition of a service into the live environment… Read More »Service Transition: Who processes and analyses the data?
Do you believe that prices should reflect the value that consumers are willing to pay or should prices primarily reflect the cost involved in making… Read More »Service Transition: What should a product or process cost?
Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Itil is organized around a service lifecycle which includes service strategy, service design, service transition, service operation and continual service improvement, formal considerations should have… Read More »Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Risk management is a process in which businesses identify, assess and treat risks that could potentially affect business operations, choosing which project management KPIs to… Read More »Capacity Management: How will you know if your capacity management process is successful?
The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on… Read More »IT Service Desk: Which itil process is responsible for tracing the underlying cause of errors?