Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?
Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses, itil access management is the process… Read More »IT Service Desk: Which itil process has responsibility in preventing unauthorized access to data?
Having an efficient ITIL service desk enables you to manage and quickly respond to problems and incidents using service desk software, operational functions when implied… Read More »IT Service Desk: Which itil process has objective?
Technology is everywhere throughout your organization, which can create difficulties in tracking and communicating for service providers, a help desk was an add on to… Read More »IT Service Desk: Which should be available to the Service Desk?
Analyze transactions, internal reports and financial information for potential fraud risks, incident management is the process of managing IT service disruptions and restoring services within… Read More »IT Service Desk: Which itil process is responsible for analyzing risks and counter measures?