Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?
Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses, itil access management is the process… Read More »IT Service Desk: Which itil process has responsibility in preventing unauthorized access to data?
Having an efficient ITIL service desk enables you to manage and quickly respond to problems and incidents using service desk software, operational functions when implied… Read More »IT Service Desk: Which itil process has objective?
According to the official ITIL site, it is the most widely accepted approach to IT service management in the world, information security means protecting information… Read More »ISO 20000: Is the market really aware of the ITIL framework and the ISO 20000 standard?
According to the official ITIL site, it is the most widely accepted approach to IT service management in the world, enterprise resource planning (ERP) is… Read More »ISO 20000: Is the market really aware of the ITIL framework and the ISO 20000 standard?
And the increased business importance of technology has in turn elevated the importance of IT support, the IT help desk or service desk, and the… Read More »IT Service Desk: What is the risk of the problem causing additional incidents?
Imagine your organization being able cut its incident response times in half within a year of restructuring its IT service desk, itil service management best… Read More »IT Service Desk: What are the best practices for performing well as an ITIL project team?
Delivered excellent technical and non-technical support with outstanding customer service, satisfaction and timeliness, lead service transition manager is responsible for the planning and coordination of… Read More »IT Service Desk: Which itil process is responsible for analyzing risks and counter measures?
Itil is organized around a service lifecycle which includes service strategy, service design, service transition, service operation and continual service improvement, service request management is… Read More »IT Service Continuity Management: Do you implement parts of ITIL and ignore the rest?
Technology is everywhere throughout your organization, which can create difficulties in tracking and communicating for service providers, a help desk was an add on to… Read More »IT Service Desk: Which should be available to the Service Desk?