Itil is the most widely accepted approach to it service management in the world, helping individuals and organizations realize business change, transformation and growth through… Read More »Service Transition: Can ITIL contribute to it/business alignment?
Risks around cyber security and data protection are an ever-increasing challenge for businesses, one of the key requirements of the board is to gain assurance… Read More »eTOM: Are it risks understood and being managed?
The events have to do with its founding, its initial products, how it makes new-product market decisions, and how it developed and chose functional competencies… Read More »eTOM: Does your present activity bring value to the customer?
ETOM consists of the right to make decisions and to give order concerning the production,sales or finance related behaviYour of subordinates, operations management refers to… Read More »eTOM: Who will be affected within and outside your organization?
With flexible plan designs tailored to meet business objectives, budget and workforce needs, your plans are a sure fit. Want to check how your eTOM… Read More »eTOM: Does it address a short-term or a long-term need?
The behavior can be controlled through the use of process management and, or policy management to orchestrate the functionality provided by the services offered by… Read More »eTOM: Where are the details of core and enhancing services provided?
The financial crisis revealed among many other things the need for better oversight of risk at the board and senior management levels, and the need… Read More »eTOM: How many named organization back office staff will need access to the system?
The change management team or project leaders must design a communication plan that addresses the needs of frontline employees, supervisors and executives, existing policies or… Read More »eTOM: Does the existing user support channels ensure effective communication with user communities?
Akin types of adverse events, that ultimately impact data integrity, can compromise critical corporate information including emails, employee records, financial records, and customer data, with… Read More »eTOM: Are the events tracked at the right level of granularity?
Processes are how people within your organization collaborate in order to accomplish a goal. Focused Customer Senior management must articulate the goals and objectives of… Read More »eTOM: How does it add value to your organization?