Unlock lucrative revenue opportunities by providing managed cloud, outsourcing, and other hosting services to one of the largest customer bases in the business software world,… Read More »eTOM: What key skill areas will Business Solutions Integration resources need?
Surprisingly though, how many business owners still need to be convinced that improving customer service and customer experience is essential and can lead to increased… Read More »eTOM: Are customer perception statistics improving?
As new platforms continue to hit the market and businesses move faster every day, data migration will have to become a near-constant process in IT,… Read More »eTOM: How will you know that the deployment has been successful?
Customer service management is the supply chain management process that represents your organization face to the customer, every contact with a potential customer should result… Read More »eTOM: What service goals should you have?
You can focus on your application markets and outsource everything from product development to prototyping, quality assurance and manufacturing, novel management process defining approach for… Read More »eTOM: How it can use the catalog to improve in various process areas?
After further review of the access to the server, the security administrator determines there is your organization need for another server in your organization to… Read More »eTOM: Does the exploit allow an intruder access into other sensitive systems?
Objectives of your organization (business goals) are stated by management before any planning or decision making activities, integrating a supply chain is an incremental process,… Read More »eTOM: How does your organization determine the optimum delivery strategy?
Processes, and procedures, the ability to do that relies on having accurate data and having that data compiled so that you have a complete and… Read More »eTOM: How should the information be delivered?
To deliver outstanding IT capabilities and service, you need to ensure your service desk performs at a high level, it service management provides supporting policies… Read More »IT Service Desk: What is the optimal level of occupancy for your center?
ETOM ensures that there is no data loss on the cloud from the data center even in the case of any physical issues at the… Read More »eTOM: How is the ability to back up and recover the service during deployment being dealt with?