Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?
Having an efficient ITIL service desk enables you to manage and quickly respond to problems and incidents using service desk software, operational functions when implied… Read More »IT Service Desk: Which itil process has objective?
You conduct original research and deliver advisory services on the strategic and financial management of information technology, go is an open source programming language that… Read More »IT&T Operating Model Design: Will additional service roles be created over time?
Combining change management with the management of project-work offers the best potential for delivering new results and capabilities, successfully embedding the change and enabling the… Read More »Change Advisory Board: How does problem management work with change management?
Imagine your organization being able cut its incident response times in half within a year of restructuring its IT service desk, itil service management best… Read More »IT Service Desk: What are the best practices for performing well as an ITIL project team?
Service Transition: Which of your activities in your value chain or value network are the most different and effective?
The service value chain is the set of interconnected activities that, when sequenced in the right way, provides an operating model for the creation, delivery,… Read More »Service Transition: Which of your activities in your value chain or value network are the most different and effective?
If you are moving an old contact centre across to a new contact centre, a phased transition can help address any teething problems before you… Read More »Service Transition: How do you know the new business requirements?
Oftentimes, a service-learning contract cannot be completed until the employee is at your organization for a couple of weeks and has a clear idea of… Read More »Service Transition: What are the different methods to divide the activities within the group?
To ensure that positive outcomes are maintained over time, program managers and stakeholders should plan and implement activities to build sustainability capacity within programs, transition… Read More »Service Transition: What main problems have you encountered within a handover process?
Once a superior service delivery system and a realistic service concept have been established, there is no other component so fundamental to the long-term success… Read More »Service Transition: Which activities forms part of the Service Portfolio Management process?