Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses, itil access management is the process… Read More »IT Service Desk: Which itil process has responsibility in preventing unauthorized access to data?
Having an efficient ITIL service desk enables you to manage and quickly respond to problems and incidents using service desk software, operational functions when implied… Read More »IT Service Desk: Which itil process has objective?
NOC (network operations center) service analysis, analysis of the market and client needs, description or service, standards and supply procedures, creation of the NOC service… Read More »Network Operations Center: Does the NOC follow ITIL standards?
Adopting itil best practices can strengthen the alignment between it services and the business, improve customer satisfaction, and support a more stable service environment in… Read More »Support Manager: How closely aligned are the processes to the ITIL guidelines?
Kicking off the project between your organization and the new service provider is the first step to a creating a successful partnership and making a… Read More »eTOM: Which activities forms part of the Service Portfolio Management process?
Critical path method (CPM) is a step-by-step management technique for project processes planning, itsm positions it services as the key means of delivering and obtaining… Read More »eTOM: Which activities form part of the Service Portfolio Management process?
If you want to be an expert communicator, you need to be effective at all points in the communication process – from sender through to… Read More »eTOM: What are the preferred modes of communication?
And the increased business importance of technology has in turn elevated the importance of IT support, the IT help desk or service desk, and the… Read More »IT Service Desk: What is the risk of the problem causing additional incidents?
Unlock lucrative revenue opportunities by providing managed cloud, outsourcing, and other hosting services to one of the largest customer bases in the business software world,… Read More »eTOM: What key skill areas will Business Solutions Integration resources need?
Surprisingly though, how many business owners still need to be convinced that improving customer service and customer experience is essential and can lead to increased… Read More »eTOM: Are customer perception statistics improving?