Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or… Read More »eTOM: Are there any existing quality management methods you can utilize?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
Be sure to use the learning from your evaluation activities to improve the next round of the planning of your customer service management system, applying… Read More »eTOM: Is modelling being used to ensure that the design meets capacity needs?
Most people involved in organizations know that board meetings should be held regularly in order to ensure proper governance and adequate communication opportunities within your… Read More »Change Advisory Board: Who and what systems are involved in the process?
Since the success of change implementation cannot be foreseen, having a fall back plan is always a wise choice, work consists of a variety of… Read More »Change Advisory Board: Will there be changes to the applications batch requirements?
Critical path method (CPM) is a step-by-step management technique for project processes planning, itsm positions it services as the key means of delivering and obtaining… Read More »eTOM: Which activities form part of the Service Portfolio Management process?
Combining change management with the management of project-work offers the best potential for delivering new results and capabilities, successfully embedding the change and enabling the… Read More »Change Advisory Board: How does problem management work with change management?
Service Level Agreements: How is the service provisioning/production performance and/or service level measured?
The service level agreement (SLA) is a legal contract between a service provider and a customer that specifies, in measurable terms, what service level guarantees… Read More »Service Level Agreements: How is the service provisioning/production performance and/or service level measured?
ETOM service management (itsm) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented eTOM services, covering economic… Read More »eTOM: What it services are your business processes dependent on?
Operational Readiness Review: How does the design ensure that the service is planned with security at the forefront?
Effort are efficient service delivery, responsiveness to customer requirements, flexibility to the changing environment, high levels of customer service and satisfaction, and highly reliable, quality… Read More »Operational Readiness Review: How does the design ensure that the service is planned with security at the forefront?