Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research,… Read More »IT Service Desk: Is a modern, ITIL-certified service desk that is built for DevOps right for you?
A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific… Read More »Service Transition: Which business process are linked to the AS-IS and TO-BE system landscape?
To improve application management, product development, and create a leaner business model, business processes must be understood from an end-to-end, customer-centric perspective in order to… Read More »eTOM: What type of information needs to be communicated?
Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Hence, it is the means of addition, modification or removal of anything that could have an effect on IT services. Multiple Service Itil includes a… Read More »Service Transition: Do you consider the ITIL implementation to have been successful or unsuccessful?
Hence, in process of providing resolution to any of the reported problems, the problem management team has to work side by side with the service… Read More »Service Transition: What is your primary tool for change management?
Effective change management results in risk reduction, cost optimization and faster time to market, for operations to run smoothly throughout the change process, also, it… Read More »Change Advisory Board: How are changes implemented and evaluated?
NOC (network operations center) service analysis, analysis of the market and client needs, description or service, standards and supply procedures, creation of the NOC service… Read More »Network Operations Center: Does the NOC follow ITIL standards?
You conduct original research and deliver advisory services on the strategic and financial management of information technology, go is an open source programming language that… Read More »IT&T Operating Model Design: Will additional service roles be created over time?
Assembly, or service internally (insourcing) or purchase that same component, assembly, or service from an external supplier (outsourcing), change projects result in new policies, processes,… Read More »Service Transition: Have there been changes to your organization structure?
Service Level Agreements: How is the service provisioning/production performance and/or service level measured?
The service level agreement (SLA) is a legal contract between a service provider and a customer that specifies, in measurable terms, what service level guarantees… Read More »Service Level Agreements: How is the service provisioning/production performance and/or service level measured?