Tablets, mobile and other small screen devices, agents can create, save, and curate resolving knowledge in a way that encourages reuse for similar problems. Want… Read More »IT&T Operating Model Design: What pitfalls should be avoided when implementing ITIL?
ETOM service management (itsm) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented eTOM services, covering economic… Read More »eTOM: What it services are your business processes dependent on?
The behavior can be controlled through the use of process management and, or policy management to orchestrate the functionality provided by the services offered by… Read More »eTOM: Where are the details of core and enhancing services provided?
The financial crisis revealed among many other things the need for better oversight of risk at the board and senior management levels, and the need… Read More »eTOM: How many named organization back office staff will need access to the system?
The change management team or project leaders must design a communication plan that addresses the needs of frontline employees, supervisors and executives, existing policies or… Read More »eTOM: Does the existing user support channels ensure effective communication with user communities?
Akin types of adverse events, that ultimately impact data integrity, can compromise critical corporate information including emails, employee records, financial records, and customer data, with… Read More »eTOM: Are the events tracked at the right level of granularity?
OpenStack is a cloud operating system that controls large pools of compute, storage, and networking resources throughout a datacenter, all managed through a dashboard that… Read More »Software Versioning: Does the tool facilitate the versioning of Release components and packages?
Processes are how people within your organization collaborate in order to accomplish a goal. Focused Customer Senior management must articulate the goals and objectives of… Read More »eTOM: How does it add value to your organization?
While the group appears to be too cheap to ignore, investors need to be aware that most of the recent business improvement was the result… Read More »eTOM: What is your gross profit margin ratio really saying?
Sigma is a measure of deviation in a data set, and six refers to the fact that it would take six standard deviation events to… Read More »eTOM: How does a typical Six Sigma project work?