Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or… Read More »eTOM: Are there any existing quality management methods you can utilize?
Itil service strategy – specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and… Read More »eTOM: Which stage of the service lifecycle is most concerned with defining policies and objectives?
Kicking off the project between your organization and the new service provider is the first step to a creating a successful partnership and making a… Read More »eTOM: Which activities forms part of the Service Portfolio Management process?
Tablets, mobile and other small screen devices, agents can create, save, and curate resolving knowledge in a way that encourages reuse for similar problems. Want… Read More »IT&T Operating Model Design: What pitfalls should be avoided when implementing ITIL?
If you want to be an expert communicator, you need to be effective at all points in the communication process – from sender through to… Read More »eTOM: What are the preferred modes of communication?
Supplier invoices are managed and paid as specified by the complex payment terms of the associated service procurement contract, requirements have been introduced for subleases… Read More »eTOM: Have all new suppliers been identified and associated contracts drawn up accordingly?
Based on the severity of the vulnerability, it is routed through senior management, remediated by the relevant product development team, and communicated to affected customers,… Read More »eTOM: How does your product support escalation notification and alert management?
Unlock lucrative revenue opportunities by providing managed cloud, outsourcing, and other hosting services to one of the largest customer bases in the business software world,… Read More »eTOM: What key skill areas will Business Solutions Integration resources need?
Risks around cyber security and data protection are an ever-increasing challenge for businesses, one of the key requirements of the board is to gain assurance… Read More »eTOM: Are it risks understood and being managed?
Surprisingly though, how many business owners still need to be convinced that improving customer service and customer experience is essential and can lead to increased… Read More »eTOM: Are customer perception statistics improving?