A business process, business method or business function is a collection of related, structured activities or tasks by people or equipment in which a specific… Read More »Service Transition: Which business process are linked to the AS-IS and TO-BE system landscape?
Being the immediate point of contact for customers, the help desk has become the indispensable face of most businesses, itil access management is the process… Read More »IT Service Desk: Which itil process has responsibility in preventing unauthorized access to data?
To improve application management, product development, and create a leaner business model, business processes must be understood from an end-to-end, customer-centric perspective in order to… Read More »eTOM: What type of information needs to be communicated?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, honor is a… Read More »eTOM: What service goals should you have?
Itil service strategy – specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and… Read More »eTOM: Which stage of the service lifecycle is most concerned with defining policies and objectives?
According to the official ITIL site, it is the most widely accepted approach to IT service management in the world, enterprise resource planning (ERP) is… Read More »ISO 20000: Is the market really aware of the ITIL framework and the ISO 20000 standard?
Operational Readiness Review: What are the things that should be considered before transitioning an IT service from development into operation?
The change management process is the sequence of steps or activities that a change management team or project leader follow to apply change management to… Read More »Operational Readiness Review: What are the things that should be considered before transitioning an IT service from development into operation?
Operational Readiness Review: Do the people who need to use the plans understand and have the requisite skills to use them?
Operational flexibility is essential so that practitioners can respond to the variety of demand and so, rather than using performance data to appraise and control… Read More »Operational Readiness Review: Do the people who need to use the plans understand and have the requisite skills to use them?
Also other concepts like information criteria, information resources and IT governance focus are mapped to some extent, compared with the ITIL, team and the management… Read More »COBIT: Does it make sense to adopt the what (COBIT) before the how (ITIL)?