Network planning and design is an iterative process, encompassing topological design, network-synthesis, and network-realization, and is aimed at ensuring that a new telecommunications network or… Read More »eTOM: Are there any existing quality management methods you can utilize?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
NOC (network operations center) service analysis, analysis of the market and client needs, description or service, standards and supply procedures, creation of the NOC service… Read More »Network Operations Center: Does the NOC follow ITIL standards?
And the increased business importance of technology has in turn elevated the importance of IT support, the IT help desk or service desk, and the… Read More »IT Service Desk: What is the risk of the problem causing additional incidents?
ETOM service management (itsm) is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented eTOM services, covering economic… Read More »eTOM: What it services are your business processes dependent on?