To improve application management, product development, and create a leaner business model, business processes must be understood from an end-to-end, customer-centric perspective in order to… Read More »eTOM: What type of information needs to be communicated?
In the areas of customer relationship management, supply chain management, competitiveness, timeliness, data and communications, erp can assist an organization to gain an edge over… Read More »eTOM: What functions should be retained by the customer?
Be sure to use the learning from your evaluation activities to improve the next round of the planning of your customer service management system, applying… Read More »eTOM: Is modelling being used to ensure that the design meets capacity needs?
Service level agreements (SLAs) are often used to spell out service level goals for easy measurement and comparisons against actual service performance, honor is a… Read More »eTOM: What service goals should you have?
Itil service strategy – specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and… Read More »eTOM: Which stage of the service lifecycle is most concerned with defining policies and objectives?
Kicking off the project between your organization and the new service provider is the first step to a creating a successful partnership and making a… Read More »eTOM: Which activities forms part of the Service Portfolio Management process?
When a service disruption occurs, the organization must set their communication processes in motion to notify organizations, employees, and other stakeholders in a timely manner,… Read More »IT Service Continuity Management: What is the requirement for Disaster Recovery?
Security by Design: How does the design ensure that the service is planned with security at the forefront?
Security by Design validates practical know-how for professionals whose responsibilities involve cloud security architecture, design, operations and service orchestration, thinking about security and privacy risks… Read More »Security by Design: How does the design ensure that the service is planned with security at the forefront?
Also other concepts like information criteria, information resources and IT governance focus are mapped to some extent, compared with the ITIL, team and the management… Read More »COBIT: Does it make sense to adopt the what (COBIT) before the how (ITIL)?
Fortunately, you can save yourself a considerable amount of trouble if you have all your affairs in good order from a legal perspective, long service… Read More »eTOM: Are there redundant services to retire?